14. Oktober 2019 BestätigungErinnerungKunden

Approval of reminder and confirmation messages

In principle, reminders and confirmations for appointments are not considered a marketing action and do not require explicit customer approval. However, customers have the right not to receive these messages.

In this case, the corresponding message type can be deactivated in the customer file:

In the logs for message delivery, undelivered messages appear, making it transparently clear why the message was not received in this case: