8. Juli. 2013 | von Anna-Lena Lewerenz

Ina Altermann from Footspa Germany has a promising motto: "Passion in everything you do is a guarantee for happiness that you can share, for strength that you can use and for unbridled joy - every single day!". The state-certified beautician, trainer and foot care specialist has agreed to answer some of our questions, after all customer opinions are very important to us.

zeitfest: How did you become aware of us?
Ina Altermann: I was contacted by Danielle Hoffmann through the Xing network. This was several months before it was even established that we would found our company FootSpa Germany.
Even back then, I was so convinced by the concept that Danielle presented to me in detail that I said: "If we actually open our company, we would be happy to work with zeitfest - out of conviction in the innovation!"
And so the collaboration came about in December.

zeitfest: Did everything work out as planned? Was everything at the right pace? How long did it take you to get settled in?
Ina Altermann: The onboarding was very straightforward and smooth. Questions were clarified quickly and in a telephone conference I was given a sufficient explanation of all important functions. This made it easy to find my way around. Everything worked as agreed. And since the company was and is always open to wishes and suggestions, the program was continuously adapted to our needs.

zeitfest: What were your biggest fears at the beginning? And have they been resolved?
Ina Altermann: The biggest fear was that there could be "joke cancellers" who would fill up the calendar online and then simply not show up for the appointment.
This fear was not confirmed in any way. And the limitation of online bookable appointments to a maximum of 3 appointments per registration provides additional protection.

zeitfest: How did your customers receive it?
Ina Altermann: We have a relatively young customer base. Online bookings are currently at around 20% and nowhere near the numbers we would like, but the number of those who appreciate it is steadily increasing.
Independence from any opening hours is contemporary and is gradually catching on.

zeitfest: What is the best feature in your opinion?
Ina Altermann: I cannot answer this question with just one feature. We like the entire system – starting with the online calendar, which – no matter where we are – is available at any time and has already brought in quite a few new appointments outside our opening hours, to the option of customizing the customer file with many details to suit our own needs.
A great concept that worked out!

zeitfest: Do you think you have improved with our system?
Ina Altermann: Since we started with zeitfest as newcomers, there is no before and after comparison. But zeitfest has certainly made our concept "complete".

zeitfest: Do you see room for improvement?
Ina Altermann: If we notice small things that could be improved, we stay in close contact with zeitfest and are happy to pass on our ideas and suggestions. However, zeitfest itself is constantly developing new innovations, so it is a "complete" solution.

zeitfest: Would you recommend it and if so, why?
Ina Altermann: Anytime and again and again. And we have already done so.
Especially in the field of cosmetics, online booking is a good option to reduce interruptions from phone calls and to rejuvenate the customer base.